Your happiness is our top priority! We know buying personalized gifts online can feel risky, which is why we offer our 100% Happiness Guarantee.

If your item arrives with any printing defect, physical damage from shipping, or a design mismatch compared to your submitted details, we will send you a 100% Free Replacement or offer a hassle-free refund immediately—no extra charges, no stress. Just reach out to our 24/7 support team with a quick photo of the issue!

Because each item is custom-made on demand with your unique names, dates, and birth flowers, we cannot accept general returns for buyer’s remorse or incorrect details submitted during checkout.

However, we fully back our quality with a 30-Day Risk-Free Replacement Policy:

Covered Scenarios: Defective printing, broken/damaged items upon arrival, wrong size/design sent by us.

How to Claim: Email support@lunarfloral.com within 30 days of delivery with your order number and a photo of the item. We will process your replacement within 24 hours!

All of our items are custom-designed and printed with love. Here is what you can expect:

Standard Shipping Time: 3 – 7 business days for US domestic orders (International shipping may take 7 – 14 business days).

Total Estimated Delivery: 5 – 11 business days from the day you place your order.

Planning for a Christmas Day? We recommend placing your order at least 2 weeks in advance, or check out our Ready-to-Ship Bestseller Collection for faster turnaround!